Terms Conditions

Terms of use

This is the T-HOP UK LTD website (‘this site’). By using this site, you agree to abide by these terms of use, by our privacy policy and by any other terms and conditions on this site (together, ‘these terms of use’). If you do not agree to these terms of use, you may not use this site.

Terms and Conditions of Sale

These Terms and Conditions of Sale (“Terms of Sale”) are the terms and conditions on which T-HOP UK LTD, a company limited by guarantee, registered in England & Wales with number 9142515. Registered address 38 Hartley Road, Luton, Bedfordshire LU2 0HX, (“T-HOP UK LTD” or “we/us/our”) provides products to you via www.t-hop.co.uk (the “Website”).

Purchasing Products

Your purchase of products which we supply to you through the Website (“Products”) is subject to these Terms of Sale. Please read the Terms of Sale carefully and ensure that there is nothing that you are not prepared to agree to before ordering any Products through the Website, as by ordering any of our Products you agree to be bound by the Terms of Sale.

Terms and Conditions of Sale


1. Supply of Products through this Website

1.1 By placing an order through this Website you confirm that:

1.1.1 you are legally capable of entering into binding contracts; and

1.1.2 you are at least 18 years old.

1.2 The prices for Products are in pounds sterling inclusive of sales tax, but exclusive of applicable delivery charges. If a delivery charge applies to your order you will be notified both during the transactional element of the ordering process and again in the acknowledgement of order email we send to you. Prices, Offers and Products are subject to availability and may change at any time prior to the despatching of your order and taking payment from you.

1.3 The placing of a Product on this Website is an invitation to accept offers for Products and is not an offer to sell at the listed price, nor is it binding on us. We are under no obligation to accept your order.

1.4 Whilst we try to ensure that all prices on the Website are accurate, errors may sometimes occur. In the event that a Product you have ordered is listed at an incorrect price due to a typographical or administrative error, we will notify you of the correct price by e-mail before despatching your order, asking you to confirm you still wish to proceed with your order at the correct price. Once we have received your confirmation we will then despatch your order. If you do not confirm that you wish to proceed with the order within 7 (seven) days of the date of our price correction email, we will consider this as a withdrawal of your order and we will delete your payment details from our system.

1.5 Whilst we take all reasonable care to ensure the accuracy and completeness of the information on this Website and that all details, images and descriptions of Products are correct at the time that the information is first put onto this Website, the Website is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

2. Order Acceptance

2.1 Orders are submitted via the Website in the following way:

2.1.1 You must add the Product you wish to purchase to your shopping cart and then proceed to the checkout section of the Website.

2.1.2 If this is your first purchase on the Website you may then create an account with us and log in; if you already have an account with us you may enter your log in details to access your account. You may also proceed as a guest, without logging in, or creating an account.

2.1.3 You will then be asked to input your shipping and payment details.

2.1.4 Once you have completed compiling your order you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order. It is your responsibility to ensure that your order is correct before submitting it to us.

2.1.5 After you have submitted your order to us, we will process the payment details you have given us to take payment for your order in accordance with clause 3 below (when payment is taken from you will depend on the payment method, as set out in clause 3.2 below), and you will then receive an email from us acknowledging your order. All items are sold subject to availability.

2.1.6 You should check the acknowledgement of order email for accuracy and let us know immediately if there are any errors. That email does not constitute acceptance of your submitted order. Your order will be accepted by us when we despatch the products to you. Title will pass on delivery of the Product to you, provided that we have processed and received payment in full for the Product.

2.1.7 For the avoidance of doubt, any Products in an order which we have not confirmed we are able to provide you with in the acknowledgement of order email do not form part of our contract with you.

3. Prices and Payment

3.1 We accept payment via the following methods: credit card, debit card and PayPal.

3.2 For payment cards, all credit and debit cardholders and bank/building society account holders respectively are subject to validation checks and authorisation. If the issuer of your payment card or our third party validation service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Products which you have ordered as a result.

3.3 By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties (including credit reference and fraud detection agencies) from time to time, including but not limited to your name, address, telephone number, debit or credit card details, cheque details or credit reports, to authenticate your identity and delivery address for the Products, validate your payment card and obtain authorisations for your payments for Products.

4. Availability and Delivery

4.1 Provided we have received an accurate physical delivery address from you, we will aim to deliver Products to you by the date set out in the acknowledgement of order email we send to you or, if no date is specified, within 3 to 5 working days (subject to a maximum of 14 working days) of the date of the acknowledgement of order email we send to you. Orders placed before 2.00pm Monday to Friday will be posted the same day (excluding public and bank holidays). If the address is incorrect any Products that you order may be delayed or may not arrive at all. If we cannot deliver within this time we will inform you in advance and provide you with an alternative time frame for delivery (“Revised Date”). If you reject the Revised Date your order will be cancelled and we will make a refund to you. In no event shall we be liable for any damages or penalty for any delay in delivery.

5. Your right to cancel products

5.1 You may cancel your order for Products at any stage before, and up to 28 (twenty eight) days after, the Products are delivered to you. We regret that after 28 days, we will only be able to offer a credit note and we reserve the right to refuse returns after this period. Please note that the right to cancel for convenience does not apply to customised products (e.g. personalised t-shirts, mugs etc), and no refunds will be given in respect of orders for personalised products where you decide to cancel your order on a “no-fault” basis. What shows on the 'preview' is what gets printed on the chosen product. To cancel, please notify us by telephone or in writing (preferably e-mail to the following address info@t-hop.co.uk), or if the Products have already been delivered to you, by returning them to us in accordance with our Returns Policy (set out at clause 6 below), and please note:

1. Returns Policy

6.1 On cancellation or return for whatever reason you must follow our returns procedures (set out below) and return to us the Products we have delivered to you in accordance with these procedures. Personalised items are made to order and are non-cancellable, non-returnable and non-refundable.

6.2 Where you wish to return Products to us, you must send the package to T-HOP UK LTD, 38 Hartley Road, Luton, Bedfordshire LU2 0HX United Kingdom

6.3 We will process your refund within 14 days from when we receive notice of your order cancellation.

6.4 If the Products are incorrect or damaged on delivery we will meet the cost of return, and at your option replace (where the same or equivalent Products are available) or refund you for the price paid including the delivery charges of any such Products.

6.5 You have a legal obligation to take reasonable care of the Products which you return while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7. Refunds

7.1 On cancellation as provided in clause 5.1 or return of incorrect or damaged Products as provided in clause 6.4 of our Returns Policy, we will make a refund to you of the full value of the payment made to us, including delivery charges. On return of Products in accordance with our Returns Policy for any other reason, we will make a refund to you of the full value of the payment made to us, but, on return of Products, may deduct any delivery charges and any charges for your use of our returns service.

7.2 Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited. Where you paid for Products by PayPal, we will re-credit your PayPal account.

7.3 All refunds will be made within 14 working days either:

7.3.1 (where Products have not yet been shipped to you) of our confirmation by e-mail or telephone call (if you have provided us with your contact telephone number) to you that your order has been cancelled; or

7.3.2 (where Products have been shipped to you) on receipt of the returned Products by us.


This site and its content, including without limitation its trade marks, logos, design, text and graphics, is owned by and remains the property of T-HOP UK LTD. We may also include third party copyright materials and trade marks from time to time, which remain the property of their respective owners. Nothing in these terms of use or on this site shall be construed as conferring on you any licence or right to use any trade mark, copyright or other right of T-HOP UK LTD or any third party.

Your use of this site

You may not use any part of this site, or any materials or content on this site, for personal gain or for any commercial purpose. Where we have clearly indicated that you may download materials from this site, you may only download and use them as indicated.

You may not copy, transmit, store or disseminate any element of this site, unless we have clearly indicated that you may do so. You may not alter, modify, adapt, reverse engineer, disassemble or create derivative works of any software contained on this site. You may not collect or use any personal details from this site.

T-HOP reserves the right at its sole discretion to discontinue any aspect of this site at any time.

Unlawful and improper use

You may only use this site for lawful purposes, and you may not inhibit any person’s use or enjoyment of this site. You agree to abide by all applicable laws, regulations and codes of conduct and to be solely responsible for all things arising from your use of this site.

If T-HOP considers, in its sole discretion, that you have breached these terms of use or demonstrated unlawful or inappropriate conduct in your use of this site, we reserve the right to do any or all of the following actions (without prior notice to you): warn you via email and require you to discontinue such conduct; discontinue any service provided to you; and/or take other measures, including terminating, suspending or restricting your use of this site. Any action that we take is without prejudice to any of our accrued rights.

Limitation of liability (please read carefully)

You agree that T-HOP, its officers, trustees, employees and agents shall not be liable or responsible for any claim, loss, damage, costs and expenses of any nature (including without limitation for any direct, indirect, incidental, special, punitive, or consequential damages whether resulting from breach of contract, negligence or any other cause of action) arising in connection with this site or your use of it (including, without limitation for any viruses, bugs, trojan horses or other contamination resulting from use of this site, for any interruption or delays to the use of this site, for any errors, omissions or inaccuracies in any materials on this site).

You agree that you are solely responsible for your use of this site, and that to the fullest extent permitted at law, T-HOP, its officers, trustees, employees and agents in connection with the website and your use thereof do not make any representations and do not give any warranties, express or implied, concerning this site (including, without limitation, any content or materials on this site, and any other websites linked to or from this site) and in particular does not warrant or represent that this site or its contents are virus free.

You agree that all software provided by third parties is the sole responsibility of that third party. T-HOP is not responsible for the content of any third party websites linked to or from this site. Nothing in these terms of use shall exclude or limit any liability for death or personal injury arising from negligence, or for any other liability which cannot be excluded or limited by law.


You agree to indemnify and hold harmless T-HOP (and its group companies, officers, trustees, employees and agents) from all claims, loss, damages, costs and expenses arising in connection with your use of this site, or your breach of any of these terms of use. This obligation shall survive these terms of use and your use of this site.

General provisions

If any provision of these terms of use is deemed to be invalid by a court of competent jurisdiction, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Any failure or delay by T-HOP in asserting any of its rights or of any provision of these terms of use shall not constitute a waiver of such right or provision.

Governing law

These terms of use shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.

Revisions of these terms of use

T-HOP reserves the right to change these terms of use at any time. You will be bound by any such revisions and should therefore visit this page from time to time to review the terms of use.